This privacy policy describes the personal data that is collected or generated (processed) when you use the website “www.xplctstudios.com”. It also explains how your personal data is used, shared, and protected, what choices you have regarding your personal data, and how to contact us.

Who is responsible for the processing of your personal data?

This privacy and cookie policy applies to the processing of data by XPLCT Studios B.V. The person responsible for the processing of personal data is XPLCT Studios B.V., Bolstoen 32A, 1046 AV Amsterdam, The Netherlands. XPLCT Studios is registered in the Trade Register of the Chamber of Commerce under number: 90781368.

What personal data do we collect and when?

We ask you to share certain personal data to provide you with the products and services you request from us. This is the case, for example, when you make purchases, contact our customer service, wish to receive messages, create an account, or use our website. This personal data includes your:

• Contact details, including name, email, telephone number, delivery, and billing address.
• Login and account information, including screen name, password, and unique customer ID.
• Personal data including gender, place of residence, date of birth, and purchase history.
• Data such as IP address and customer number.
• Payment or credit card details.
• Images, photos, and videos.
• Personal preferences, including your wish list and marketing and cookie preferences.

When you interact with our website, certain information is automatically collected from your device or web browser. More information about this can be found below in the “Cookies” section of this privacy policy. This data includes:

• Device IDs, call status, network access, storage information, and battery information.
• Cookies, IP addresses, referrer headers, data identifying your internet browser and its version, and web beacons and tags.

From whom do we process personal data, and how do we get it?

We process the personal data of anyone who has had direct or indirect contact with our website, such as customers. We receive data directly from you when you visit our website, create an account, enter certain information, or contact our customer service. In some cases, we receive data from others, for example, when someone sends a gift directly to you, and we receive your name and address. We may also receive information from other parties, but only if you have given those parties permission to provide certain information to us.

Where are your data collected/stored?

Your data is stored in various databases. We always use strict security measures. Data is almost always stored within the European Union. In rare cases where customer data is transferred to countries outside the European Union, we will ensure that your privacy remains appropriately protected. This has been officially established for certain countries. Some American parties have registered under the Privacy Shield, which offers sufficient protection.

Protection and management of your personal data

We use a variety of technical and organizational security measures, including encryption and verification tools, to keep your personal data secure. Your personal data will be retained for as long as necessary to fulfill the purposes outlined in this privacy policy (unless applicable law requires a longer retention period). In general, this means we will retain your personal data for as long as you have an account with us. Personal data related to the purchase of products is retained longer to comply with legal obligations (such as tax laws and warranty purposes).