RETURN 


*Click on the button above for returns/exchanges.
*Always keep your return receipt. We are not responsible for missing return shipments.
*When a returned/exchanged item doesn’t live up to our policy, it will be denied and returned to the customer.


RETURNS & EXCHANGES 

Conditions Returns & Exchanges 
If you want to return or exchange an item, you can do so within 14 days after receiving your package. The affected item(s) must be returned in a new, unused condition with all labels attached.

How can I exchange my order for a different size or item? 
Click on the return button above and follow the steps.

How can I return my items? 
Click on the return button above and follow the steps.
*The costs associated with returns are for the costumer. 

*Unfortunately, we don’t accept online returns in our XPLCT Flagship store.

_________________________

WARRANTY

Quality guarantee

Factory warranty - manufacturing defects upon receipt
Our products are carefully composed and are of high quality. However, it is possible that there is a manufacturing defect in our products. Examples of qualifying manufacturing defects include problems with zipper construction, loose stitching or lining, or hardware malfunction. In case of a faulty item you should contact us within 24 hours of receipt and photographic proof.
 
Factory warranty - excluded from warranty
Our manufacturer's warranty does not cover normal wear and tear, neglect, or accidents. Wear and tear is damage that naturally and inevitably occurs as a result of normal use. Regardless of how carefully you use, or how well you care for your product, it will eventually begin to show age and wear.  

Some examples of what is not covered under our manufacturer's warranty:
- Scratches, soiled spots, or marks from normal use
- Discolouration from dampness, storage or sun
- Exposure to chemicals or products with alcohol
- Improper care

Factory warranty - validity
We will warrant items with manufacturing defects purchased on www.xplctstudios.com within 6 months of purchase. Please note: if the product has demonstrable user damage, you may not receive a full refund. Warranty claims may take four to six weeks to process.

Factory warranty - service and solution
If your product falls under our warranty policy, we will ship a replacement to you, if available. Otherwise we will e-mail you an e-gift card* for the purchase price, valid for use on xplctstudios.com.
*You can also receive a refund within the normal return period of 14 days

Factory warranty - bought at retailer
For warranty claims on items purchased at authorized retail locations, you may return your XPLCT items to the point of purchase. They will contact us.

Factory warranty - contact
For a warranty claim, please contact our warranty team by emailing info@xplctstudios.com