Shipping and Delivery

Everything you need to know about how your XPLCT Studios order gets to you. Questions? Mail us at info@xplctstudios.com.

Ordered today, shipped todaySent with PostNL, including track & trace.
Free shipping from €50On all orders within the Netherlands.
2–3 business daysDelivery time in the Netherlands & Belgium.
Worldwide shippingEurope 3–5 business days, outside Europe from one week.

Shipping within the Netherlands & Belgium

Ordered today, shipped today. Orders placed Monday to Friday before 4:00 PM are delivered within 2 to 3 business days (Netherlands).
Orders placed on weekends or public holidays have a standard delivery time of 3 to 5 business days.
All packages within the Netherlands & Belgium are shipped via PostNL.

Free shipping

Free shipping on orders over €50 (Netherlands only).

Track & trace

Once your package has been processed by PostNL, you automatically receive a track & trace code to follow your shipment. Didn't receive one? This can be caused by a system error or a delay at PostNL — mail us at info@xplctstudios.com and we'll look into it.

International shipping

We ship to most countries. Estimated delivery times:

Within Europe: 3 to 5 business days.
Outside Europe: at least one week, depending on the destination.

Delivery times may vary due to customs processing or delays with local carriers.

Import duties & taxes

When shipping to a country outside the European Union, you may be responsible for import duties and taxes. These are charged once the parcel reaches its destination country and are set by local customs. XPLCT Studios has no control over these charges and can't provide estimates, as customs policies vary from country to country.

Delayed or missing shipments

Is your shipment delayed or missing? Mail us at info@xplctstudios.com. We'll start an investigation with PostNL, which can take up to 8–10 working days. Once it's complete, we'll update you and offer a suitable solution.

Incorrect or damaged shipments

Received a damaged package or the wrong items? Contact us within 14 days of receiving your order. We'll send you instructions to return or exchange the items, and we cover the return shipping costs if the fault lies with us.

Changing your delivery address

Need to change your delivery address after placing an order? Contact us as soon as possible at info@xplctstudios.com. Once the order has shipped, the address can't always be changed.

Order processing

Orders are processed on business days (Monday to Friday). During peak periods such as sales or holidays, processing can take a little longer. You'll receive an email as soon as your order has shipped.