Shipping and Delivery
*Free shipping over €49 (only NL).
As soon as your package has arrived at PostNL, you will automatically receive a track & trace code to follow your package.
Shipping within the Netherlands & Belgium
Orders placed on Monday to Friday before 4:00 PM are delivered within 2 to 3 working days (Netherlands). Ordered on weekends, after 4:00 pm or on public holidays? We use a standard delivery time of 3 to 5 working days. All packages shipped within NL & BE are shipped with PostNL.
Shipping to another country
Delivery abroad is possible. Within Europe we use a delivery time of 3 to 5 working days. For countries outside Europe, the delivery time is at least one week.
Import duties & taxes
You will be responsible for payment of any import duties or taxes. In most cases, any customs or import duties are charged once the parcel reaches its destination country. XPLCT has no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country.
If you didn’t receive your package, please contact us by email. We will open a case and start an investigation at PostNL. This may take up to 6 working days. Depending on the outcome we will communicate about a suited solution.