SHIPPING & DELIVERY

*Possible delays due to external factors, holidays or sale periods can lead to a longer delivery time for your package. This is beyond our control.
*Free shipping over €49 (only NL).

 

Track & Trace code 
As soon as your package has arrived at DHL, you will automatically receive a track & trace code to follow your package. 

If you have not received a track and trace code, it may be due to an error in the system or a delay at DHL. Please contact us by email (info@xplctstudios.com).

Shipping within the Netherlands & Belgium
Orders placed on Monday to Friday before 4:00 PM are delivered within 2 to 3 working days (Netherlands). Ordered on weekends, after 4:00 pm or on public holidays? We use a standard delivery time of 3 to 5 working days. All packages shipped within NL & BE are shipped with DHL.

Shipping to another country
Delivery abroad is possible. Within Europe we use a delivery time of 3 to 5 working days. For countries outside Europe, the delivery time is at least one week. 

Import duties & taxes
You will be responsible for payment of any import duties or taxes. In most cases, any customs or import duties are charged once the parcel reaches its destination country. XPLCT has no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country.

Missing shipment
If you didn’t receive your package, please contact us by email. We will open a case and start an investigation at DHL. This may take up to 6 working days. Depending on the outcome we will communicate about a suited solution.